Help center: Reviews

Once the service is completed, you will receive an invitation to leave a review for the sitter. Log into your profile to rate the service and share your impressions.

Once the service is completed, the platform will automatically send you an invitation to leave a review for the sitter, which you can do directly through your profile. The review is an important way to share your experience and help future clients make an informed choice. It's helpful to include key aspects in your review, such as the sitter's professionalism, their attitude towards your pet, punctuality in keeping agreed times, and whether special care instructions were followed. Specific Needs If your pet had specific needs, mention how the sitter handled them and whether you were satisfied with the attention and care provided. You can also mention if communication with the sitter was easy and pleasant, which is important for clients who want regular updates during the care. Your review will be visible on the sitter's profile and will provide valuable insight into their approach and experience.

In case of an incident, please contact us immediately so we can respond promptly. You can find our contact details at the bottom of the webpage.

We understand how precious your furry family members are because we created BuddyGuard out of love for our own pets (read our story here). That's why we work daily to train and guide our sitters to ensure they meet all quality care standards. In addition, every sitter is pre-vetted by our team and has provided personal information for verification.

If after the Meet & Greet session you decide not to entrust your pet's care to the sitter, you can cancel the reservation. The reservation amount will be refunded in full, except for the cost of the Meet & Greet (if the sitter charged for it).

The correct course of action is to report the sitter's profile and/or contact us directly. It's important to note that using a sitter's services outside the platform places you at risk. BuddyGuard does not insure or take responsibility for such reservations.

Payment is made in advance because it serves as a guarantee to the sitter that their work will be rewarded. BuddyGuard transfers the payment to the sitter only after the service has been successfully completed.