Help center: Bookings

You can contact the sitter directly through the platform and request an extension of the service. If the sitter is available, they will confirm the additional days.

The platform retains 15% of the total value of each booking, which is 5% less than the standard commissions of other platforms.

Extending a reservation is possible only if the sitter already booked for the period is available. Simply go to the sitter's profile and make a new reservation in the same way.

Canceling services for an ongoing reservation is possible, but the amount paid for the reservation is non-refundable. Reserved services cannot be moved to other dates. Contact the sitter to cancel the remaining services.

If you cancel more than 7 days before the reservation, you will receive a full refund. If you cancel between 7 and 3 days prior, you will be charged 50% of the total reservation amount. If you cancel within 72 hours of the reservation start, you will be charged the full amount.

The sitter is obligated to follow the instructions you provided carefully. Their responsibilities include: ensuring the pet's safety, providing timely updates about the pet's condition, and sending you photo updates while caring for the pet.

A request is considered active once the payment has been completed. You can see confirmation of your reservation in the "My Reservations" section.

It is very rare for a sitter to cancel a reservation. In such cases, the full reservation amount will be refunded, and you can make a new reservation with another sitter. If you have difficulty finding an alternative, we will assist you in connecting with a suitable sitter.

You can report an issue with the sitter by using the "Report User" button. Once you submit a report, a member of our team will review your complaint and get back to you as soon as possible.